Refund Policy
Executive Strategic Operator Lite is a digital AI Operator product. Because access to downloadable files may be delivered immediately after purchase, all sales are generally final once the files have been delivered or made available.
Digital Downloads
OperatorCraft products are delivered digitally. Once a digital file, framework, guide, or related product material has been delivered, downloaded, accessed, or made available through the order system, refunds are generally not provided except where required by law or approved by OperatorCraft after review.
Download or Access Issues
If you have trouble accessing your files, email support@operatorcraft.com with your order email and a description of the issue. OperatorCraft may help restore access, resend delivery information, or troubleshoot technical delivery problems.
Technical Delivery Failures
If a technical issue prevents delivery or access, contact support before filing a payment dispute. OperatorCraft will review the issue and attempt to provide access to the purchased product.
Duplicate Purchases
If you accidentally purchased the same product more than once, contact support@operatorcraft.com with the order email and transaction details for review. Duplicate purchase refunds may be reviewed case by case.
No Results-Based Refunds
OperatorCraft does not offer refunds based on lack of business results, revenue, growth, productivity, implementation quality, or subjective outcomes. AI Operator products support decision-making and execution, but results depend on your context, judgment, AI platform use, and implementation.
Refund Requests
Refund requests must be sent to support@operatorcraft.com. Include your order email, product name, purchase date if available, and a clear description of the issue. OperatorCraft may review requests case by case, but approval is not guaranteed.
Chargebacks and Payment Disputes
If you have a purchase, download, duplicate order, or delivery issue, contact support first. OperatorCraft reserves the right to provide order records, download records, support history, and policy information to payment processors or banks when responding to chargebacks or payment disputes.
Processing Approved Refunds
If a refund is approved, processing time may depend on WooCommerce, Stripe, the payment processor, and the customer’s bank or card issuer.
Contact
For refund requests, duplicate purchases, technical delivery failures, or download access issues, email support@operatorcraft.com.