Privacy Policy
OperatorCraft respects customer privacy. This policy explains how information may be collected and used when you visit the website, contact OperatorCraft, or purchase a digital AI Operator product such as Executive Strategic Operator Lite.
Information Collected
OperatorCraft may receive information you provide directly, including your name, email address, order details, billing and checkout information, support messages, refund requests, and other information you choose to send.
WooCommerce Orders
OperatorCraft uses WooCommerce to support product listings, checkout, order records, customer account details where applicable, and digital product delivery. WooCommerce order records may include customer contact information, order status, purchased product details, download access information, timestamps, and transaction-related metadata.
Payments and Stripe
Payments may be processed through Stripe or other third-party payment providers. OperatorCraft does not store full payment card numbers. Payment processors may collect and process payment information according to their own privacy and security practices.
Digital Product Delivery
Download access may be tied to your order information so Executive Strategic Operator Lite and related AI Operator product files can be delivered, reaccessed, and supported securely.
Contact Forms and Email
If you contact OperatorCraft by email or through a website form, the information you submit may be used to respond to your inquiry, provide support, investigate delivery issues, review refund requests, or maintain customer service records.
Analytics, Cookies, and Logs
The website may use cookies, server logs, analytics tools, security tools, or similar technologies to operate the site, maintain security, understand site performance, process orders, remember preferences, and improve customer experience.
How Information Is Used
Information may be used to process orders, deliver digital downloads, provide product support, respond to inquiries, review refund requests, maintain website security, prevent fraud, comply with legal or accounting obligations, and improve customer experience.
AI Platform Use
OperatorCraft does not control third-party AI platforms such as ChatGPT, Claude, Gemini, Grok, or other compatible AI platforms. Information you enter into those platforms is governed by the policies and settings of the platform you choose to use.
Data Retention
OperatorCraft may retain order records, support messages, refund records, and related business records for as long as reasonably necessary for customer service, tax, accounting, fraud prevention, legal compliance, and business operations.
Your Privacy Requests
You may contact OperatorCraft to ask privacy questions or request review of information associated with your order or support history. Some records may need to be retained where required for legal, accounting, tax, security, or legitimate business purposes.
Contact
For privacy questions or general inquiries, email hello@operatorcraft.com.
For product support, customer service, download issues, or refund requests, email support@operatorcraft.com.